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  • What to expect when you first contact Yacht
    Contacting Yacht Commissioning means you are in the process or considering of buying a new or used yacht: Sailing yacht, Catamaran or Motor yacht. Quite often you already have some or even a good idea what you are looking for and the budget you want to spend. Just like a house or a car, at a certain moment you see what you like and you go for it. Buying a yacht is often very emotionally related. Even more than a car or a house. You are not only fancy about the boat, you are also dreaming of lifting your anchor and spent some nice moments on board of your yacht. As a yacht is a very complex piece of machinery, much more complex than a house, we are not only there to advise/help you to make the most appropriate choice based on your expectations and budget but also based on your experience, your sailing area and what you can spend on a yearly basis for maintenance, marine fees, upgrades, insurance, registration etc. So it is normal that we will start by asking you a lot of questions. The first questions are through email. The next step we connect through an online meeting so we can have a face to face chat in order to know each other a bit better. We will also bring you in contact with our satisfied customers so you can convince yourself if we are the right partner for you. This first step is free of charge. We will not charge you for anything, until you get a quote from and until we have come to an agreement. In most cases, we will take it step by step. Proving to you as a customer we are the right choice for the next step.
  • I will buy a New Yacht from a Dealer or Manufacturer. What is your Added Value?
    When you buy a New Yacht, you will have to deal with sales people. And they try to sell you the maximum. Not only the yacht but also a lot of extra´s. Based on your Yacht Owner Profile, we will advise/help you to determine which size, necessary equipment and "nice to have" stuff to choose from. Also some equipment is very overpriced when you buy it from your sales agent or dealer. With our many years of experience in the Yachting world, we are able to support you during this process and bottom line, to safe you much more money than the cost of our service.
  • Do you also organize Yacht Transport via Road or Cargo Vessel?
    Yes, we do. For Cargo Transport, we will request quotes for the transport and based on the timing of the transport, we will commission and deliver the yacht to the Seaport where the yacht is lifted on deck of the cargo ship. For Truck transport, we will advise the best way to proceed, ask for quotations, commission and deliver the yacht. Often it is a combination of truck and sailing on own keel. When the delivery is within the European Union, we can also offer new owner training on own ship.
  • What do you understand by Tech Support
    When underway, you may face technical issues like an engine problem or failure, a damaged sail, an electronic chart not working, a defective pump, an unidentified water leak etc. But not only your basic boat equipment. More and more yachts are equipped with a generator, a watermaker, inverters and solar panels and complex wiring, data and communication systems. An exclamation often heard by sailors: if it can break, one day it will break. Trying to find a solution underway is not always straight forward. Boat yards are specialized in general maintenance and small repairs. They do not have the technical expertise in all area's. How Does the BASE MANAGER system Works Collecting Boat Information - Once you register as a member, you will receive a check-list about the information we need from you for us to set-up your boat data. Once your data is on our servers, we will give you some recommendations about your boat equipment. - We'll check your boat information with our database of brands and types. If necessary, we contact the yard for more information. Support - You are underway and you call for our support. - Based on the info you give us, we will talk you through an assessment procedure to define the source of the problem. - Based on the outcome the following can occur: - we will contact a local supplier who can solve your problem - we ship the parts you need and we talk you through the procedure how to install. - we are able to solve your problem during our assessment call Example 1: Engine Failure When underway you have difficulties starting the diesel engine. After our assessments and extra checks, we come to the conclusion that your starter engine is defect and needs to be replaced. Starter engines are normally not on stock and sometimes there are long lead times. Boats under warranty will never give a warranty on engines. It is the manufacturer who needs to provide that service. - Based on your info on our file, we source the starter engine from several suppliers in our database. As yacht diesel engines are derived from car engines, the starter engines are never produced just for yachts. If we can not find the part somewhere on stock, we will contact suppliers who refurbish starter engines which is a very common practice. At a cost which is sometimes 10 times cheaper than from dealers in the yachting world. - We ship the part to your location or marina office. - We talk you through the process how to replace a starter engine. In case you do not have the right tools, we'll ship it together with your starting engine or we give you an address where to buy and what tool to buy. - In case you found a technician who can install it for you, we will ship the part to the technician. Of course, we will quote you first about the cost for the part and shipment but our support service is included in your membership Example 2: Major Electric Failure We had a client with a very complex electric system on board. An Integrel Engine Generator was installed together with solar panels and double Victron charger/inverter system and a lot of Lithium batteries. It was some high tech installation on his new catamaran. At some moment, the owner/skipper comes on board and all electric systems are dead. A check on the shore power and all ok but impossible to restart the inverter and the entire power supply to his ship. The day before he had done some tests and he depleted his batteries to the minimum to check the performance of the entire installation. The owner calls the company who installed the equipment. After one day of search, no solution. He calls us and we solved the problem in less than 5 minutes! How come? The solution was quite simple: the control units of the entire system need to have a minimum tension from the batteries to start-up. As the minimum tension which was set-up in the software was reached, the control units prevented a start-up. Unplugging a data cable from the remote control unit solved the problem. As a finite solution, we advised the owner to supply the control unit from a different battery bank to avoid the problem in the future. How do we proceed in your specific case? - Based on your information file, we have the specifications and we know most systems which are installed on yachts. Most common is Victron and Mastervolt. - In case some information is missing we will assess with you the situation and talk you through the different steps and eventually advise you what to change in your installation to avoid the problem in the future. - In case we do not have a solution, we will contact the manufacturer directly as we are trained by Victron and Mastervolt and can use a hotline with the tech people from the manufacturer.
  • What do you understand by Purchase Support
    You want to upgrade or change your equipment and you are asking for our input what and where to buy
  • What is included in the Initial Account Setup Cost
    When you register as a member, you will receive from us a checklist of all information we need from you to have a good understanding about your boat, equipment and paperwork. This information includes a list of all equipment and serial numbers for us to support you in case your have an inquiry On top of that, some general pictures of the boat. Based on the received information, we will make a first assessment and advise you what can be improved for a worry free and safe passage. It is better to prevent problems than the need to solve them.
  • What do you mean by general support
    General Support can be anything you think off and we will answer you if we can ad some value. A lot of general support information will be published in the members area on the website. For Example - List of mandatory safety equipment and special regulations per country - Paperwork which can make your life easy when you have checks by local customs and police. -
  • What is included in the weather and passage support
    We have advanced weather routing software which is based on several models. We are sailors who have sailed in the most difficult conditions, even passing Cape Horn. But always in control and safe. Weather is always THE KEY DECISSION maker regarding a passage. We can support you with our advice when (or when not) to leave and what is the best route to take. This support includes us supporting and calling you on sat-phone in case of a difficulty or problem. Example 1: Route Planning You are planning a route around the Island of Sardinia but you only have a week because you need to leave to boat or pick someone up on a certain date. We will assess your plans based on the weather forecast and the stops you plan to make. Also which marina's or bays we suggest to visit/anchor based on your preferences. Example 2: Ocean Passage Many sailors use Iridium Go for their Ocean Passage. Excellent device but it can only download weather forecast for a small area, due to data speed limitations. When we know when you leave, we will warn you through text on your Iridium in case, based on a bigger picture, weather changes may influence your passage. We can advise with our routing and weather interpretation to take a slightly different route.
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